Wise Flyer · No. 64

Question

Can I Really Trust Any Airline’s Safety Record?

After the Flydubai cockpit incident and Thai Airways' operational meltdown, how can I assess an airline's safety record and operational reliability before booking?

WiseFlyer

Let's be honest: no passenger can predict a pilot's mental health or a CEO's mismanagement. The Flydubai incident — where a first officer allegedly stabbed the captain and tried to crash the plane — is the kind of event that makes you wonder if any airline's safety records matter. And the Thai Airways chaos (10,000+ bags piled up, flights canceled because ground staff couldn't get to work after floods) shows that even a national flag carrier can fall apart operationally. So what can you actually check? Start with official accident and incident databases, such as those maintained by aviation authorities like the FAA or EASA. For operational reliability, look at on-time performance data from sites like FlightAware or OAG — but understand that these numbers lag and don't capture freak events like a cockpit assault or a flood that strands workers.

The coverage confirms that Flydubai's incident is under investigation (possible terrorism or mental health issues), and that Thai Airways fired its CEO for the operational debacle. Neither source tells you how to spot such problems in advance. What you can do is monitor how an airline handles crises. Thai Airways' board cited 'persistent operational failures' and a 'formal inquiry into the accountability of senior executive management' — that's a red flag if you see similar news about an airline you're considering. For safety, look for patterns: multiple incidents involving the same aircraft type (the Flydubai plane was a Boeing 737 MAX-8, which has a controversial history), or repeated crew discipline issues. One event may be an anomaly; a pattern is a warning.

Actionable take: before booking a flight on an unfamiliar airline, search for recent news about that carrier plus the terms 'incident,' 'operational meltdown,' or 'baggage backlog.' If you find something like the Thai Airways story — where management prioritized contract partners over their own passengers — consider booking elsewhere. And for safety, check whether the airline operates aircraft with known safety concerns (the 737 MAX is one example). If the sources don't settle a specific concern, call the airline and ask about their safety record. Yes, they'll give you a corporate answer, but how they respond tells you something too. Ultimately, you can't eliminate all risk, but you can avoid airlines that have recently shown they can't manage the basics.

One more thing: the Flydubai story includes deadheading pilots who saved the flight — that's a reminder that even in a terrifying event, there are often heroes. But it's also a reminder that an airline's safety culture is tested in moments like these. If you want to dig deeper, look up an airline's IATA Operational Safety Audit (IOSA) status; most reputable carriers have it, and losing it is a major red flag.

Bottom line

You can't foresee every crisis, but you can avoid airlines with recent patterns of operational failure or safety incidents by checking news and official safety audits before you book.

P.S. And if you ever see a first officer with a crazed look and a knife, at least you'll know the deadheading pilots in row 34 are your best bet.
airline incidents booking tips operational reliability safety