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WebFlyer Home > Programs > Ratings & Reviews

Ratings & Reviews

(Program Reviews - Side by Side Comparison - Website Reviews)


Aeroflot Bonus


4.71
(35 ratings)

7.21

This program was reviewed and rated by our editors in October 2009. Changes in the program past this date are possible, especially program partner information. We recommend you subscribe to the #1 source of frequent flyer information, Inside Flyer Magazine, to get the most current information possible.

From its Moscow hub, Aeroflot flies to 95 destinations in 46 countries, including 27 cities in Russia, 42 in Europe and four in North America. The airline began operations in 1923 and Aeroflot became the first Russian airline to join a global alliance when it became a SkyTeam member on April 14, 2006.


EARNING ABILITY:

5.51
Our
Rating:

8.00
Aeroflot Bonus members earn between 25 percent and 100 percent of actual miles flown in coach and a 50 percent class-of-service bonus in coach Y and S fares and business class D fares. Flights in business class J and C will earn 100 percent bonus miles. All flights earn a minimum of 500 miles (excluding flights on partners Alitalia, Kenya Airways, Air Europa and Copa Airlines). Members can also earn miles for hotel stays, car rentals, credit card spending and completing other partner activity.

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AWARD CHOICES:

4.54
Our
Rating:

7.00
Aeroflot Bonus offers award flights and upgrades, in addition to award stays at partner hotels, merchandise and insurance. Aeroflot’s award flight destinations are divided into 13 different zones, beginning with Moscow, Kaliningrad and Saint Petersburg (among others) in Russia 1, for 15,000 miles in coach roundtrip and 20,000 miles in business roundtrip.

Destinations in the U.S. can be reached for 70,000 miles in coach, 110,000 miles in business class and cities as far away from Russia as Bangkok and Vietnam can be reached for 80,000 miles in coach and 120,000 miles in business. Members can also redeem miles across the SkyTeam network of carriers.

Upgrade awards vary by zone, and require the same number of miles as a roundtrip coach award flight. For example, in the Russia 1 zone, roundtrip upgrades are available for 15,000 miles. One-way awards are not offered.

Aeroflot Bonus also offers award nights at three partner hotels, the Hotel Novotel in Moscow; Hotel Volna, Nizhny Novgorod and Hotel Baikeal Business Center Irkutsk. Award nights range from 20,000 miles to 60,000 miles per night and include breakfast.

Members may also use miles to purchase insurance through partner Moscow Insurance. Aeroflot also offers an array of merchandise awards, including travel items, clothing, jewelry and gifts. For 8,000 miles, a Samsonite shoulder bag can be redeemed, a cappuccino set is 7,000 miles and a ladies t-shirt with a picture of Matryoshka dolls on the front is 10,000 miles.

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PARTNERSHIPS:

4.71
Our
Rating:

7.50
Hotel partners are primarily limited to hotels in Russia and include properties such as the Grand Hotel Europe, Saint Petersburg (500 miles per night); Baikal Business Center in Irkutsk (500 miles per night); Hilton Garden Inn Perm (500 miles per night); Maxima Hotels, Moscow (500 miles per stay) and the Atrium Palace in Ekaterinburg (500 miles per stay). Outside of Russia, Aeroflot partners with 11 Classical Hotels in Greece (500 miles per stay).

Aeroflot offers a co-branded credit card and also partners with several bank’s credit cards, including Russian Standard Bank and Alfa-bank. Cardholders of the Visa Aeroflot from Sberbank Russia can earn one mile per dollar, euro or 30 rubles spent and Visa Gold Aeroflot members earn 1.5 miles per dollar, euro or 30 rubles spent.

Car rental partners include Sixt (500 miles per rental), Komandir taxi in Moscow (100 to 500 miles per taxi ride) and AVTO RG Rent a Car in Moscow (250 miles per rental, 500 with a chauffeur).

“Club Mnogo.ru,” a member-based discount and bonus program, offers credits that transfer 2-to-1 for Aeroflot miles, and Diners Club points transfer 1-to-10.

Members may also earn 10 miles per 30 rubles spent with Moscow Insurance Company and one mile per 24 rubles spent with AlfaStrakhovanie Insurance Company.

Purchasing items from the AviaCollection will earn two miles per euro spent. Members also can earn miles for purchasing cars (15,000 miles for a Jaguar) and taking language classes through EF Education First (500 to 1,000 miles per class). You can also earn miles for phone services through Googline, Moscow (100 mile sign-up bonus and one mile per minute) and ticket purchases through Stage Entertainment, Moscow (100 to 200 miles per ticket).

Aeroflot members can donate miles to charity through the Mercy Miles program that includes Podari Zhizn Charity Foundation and The Vladimir Spivakov Interational Charity Foundation. A minimum of 1,000 miles is required for donations.

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ELITE-LEVEL PROGRAM:

4.54
Our
Rating:

8.00
Aeroflot Bonus offers two levels of elite status—Silver and Gold. Silver level requires 25,000 miles or 25 segments a year, and offers a 25 percent mileage bonus on SkyTeam flights, business-class check-in, priority standby, boarding with first and business class passengers, priority waitlist, preferred seating, an excess baggage allowance of 10 kg and SkyTeam Elite level.

Gold level requires 50,000 miles or 50 segments in a year and includes all the benefits of Silver, along with 50 percent bonus miles, guaranteed reservation 24 hours prior to departure, 20 kg extra baggage allowance, priority baggage handling, complimentary lounge access for member and a guest to Aeroflot and SkyTeam lounges and SkyTeam Elite Plus status. Gold members can also redeem twice as many miles for a flight award when capacity-controlled award flights are not available. This option is available for two flights per year and the double miles award ticket can also be given to someone else.

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RULES AND CONDITIONS:

4.28
Our
Rating:

8.00
If you do not earn miles from flying or making a purchase with a co-branded credit card every three calendar years, all miles will expire and cannot be reinstated. Requests for missing credit must be made in writing within 12 months of the flight date.

Flight awards are transferable to anyone, but tickets are not transferable, once booked. Upgrade awards cannot be transferred. If you need to cancel an award ticket, miles will not be reimbursed. An award can be reissued within the same award zone for a different destination for 35 euros. Changes to the flight date incur a 20 euros fee only if they are made less than seven days prior to departure. Aeroflot also offers a program designed specifically for young flyers, Aeroflot Bonus Junior. The rules are essentially the same, and apply to members from 2 to 12 years of age.

Miles cannot be transferred or combined except through Aeroflot Bonus Family. Aeroflot Bonus Family allows between three and seven family members to earn miles into one family account. Each family account can include a head of family, spouse and family members. The head of family will earn 100 percent of miles flown, spouses will earn 70 percent and members will contribute 40 percent of miles earned to the Head of Family account.

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SERVICE SUPPORT:

4.62
Our
Rating:

5.00
You may find like we did that the service support center in New York City often experiences “high call volume.” After waiting over 10 minutes to talk to someone, we were transferred to Aeroflot Bonus voice mail, which was full so we couldn’t even leave a message and ask for someone to call us back. You can also send your inquiries via email.

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ONLINE SERVICES:

4.74
Our
Rating:

7.00
The biggest improvement to the Aeroflot Bonus Web site in recent years has been the introduction of online flight award booking. Members can now redeem miles for flights on Aeroflot online. For all partner awards, you will need to request an award certificate via mail, fax or email to the service center. The Web site is available in both Russian and English, and offers quick-loading, well-organized navigation.

Online enrollment is available, and you’ll receive a membership number within minutes of completing the form.

While most information on the Web site is consistent, we found some unnecessary and incorrect information. The FAQ list states that miles are valid for three years but in the terms and conditions, it says that miles expire in two years, which was the old expiration policy. And in the award chart section, a miles table that was valid from April 13, 2006 through Oct. 27, 2007 is still listed, along with current charts. We recommend Aeroflot make its Web site a better tool for Aeroflot Bonus members by deleting old information.

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PLUS FEATURES:
As a SkyTeam member, Aeroflot Bonus members have access to a vast international network of carriers for earning and redeeming miles. Members can pool miles through the family program and miles do not expire as long as members fly once every three years or use an Aeroflot Bonus co-branded credit card.

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MINUS FEATURES:
Members can make changes to award tickets but there is no way to cancel an award and get your miles returned to you. Hotel partnerships are generally limited to specific hotels in Russia and we would like to see Aeroflot Bonus partner with a larger number of hotel groups so members can earn miles when staying at any hotel within a hotel brand. While not uncommon in international programs, we still don’t like to see that members only earn 25 percent of miles flown on discount coach fares.

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INFORMATION:
7(495) 223 55 55 (Russia)
888) 340-6400 (U.S.)

Aeroflot Bonus
10 Arbat st
Moscow 119002, Russia
Email: bonus@aeroflot.ru

10 Rockefeller Plaza, Suite 1015
New York, NY 10020
Email: nycbonus@aeroflot.ru

http://eng.aeroflotbonus.ru

  Earning Ability Award Choices Partnerships Elite-Level Rules & Conditions Service Support Online Services Overall Rating
Our
Rating:
8.00 7.00 7.50 8.00 8.00 5.00 7.00 7.21
Member
Rating:
5.51 4.54 4.71 4.54 4.28 4.62 4.74 4.71

(35 ratings)

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