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WebFlyer Home > Programs > Ratings & Reviews

Ratings & Reviews

(Program Reviews - Side by Side Comparison - Website Reviews)


EVA Air Infinity MileageLands


4.52
(17 ratings)

6.93

This program was reviewed and rated by our editors in October 2011. Changes in the program past this date are possible, especially program partner information. We recommend you subscribe to the #1 source of frequent flyer information, Inside Flyer Magazine, to get the most current information possible.

Wings of Taiwan

EVA Airways was founded in March 1989 and it's been two decades since the airline flew its maiden flight on July 1, 1991. The airline is based near Taipei, Taiwan and provides service to over 50 international destinations in Asia, Australia, Europe and North America.

Domestic carrier UNI Air is a regional subsidiary of EVA Air that operates a medium and short-haul network from Kaohsiung, Taiwan. EVA Air was one of the first airlines to introduce a premium economy section, now named Elite Class, which it began in 1991.

Evergreen Club, the loyalty program of EVA Air, combines the familiar Asian focus on elite-level perks with some of the more egalitarian practices of Western carriers into a fairly unique option for business travelers in Asia. EVA Air is not yet a member of a global alliance but the Evergreen Club program has been expanding its partner list and recently added Asiana Airlines and Air China as partners. The airline applied to join the Star Alliance earlier this year although no official announcement has been made that the application is pending.


EARNING ABILITY:

5.23
Our
Rating:

6.50
Only Y and K fares in economy earn 100 percent of the miles flown, discounted economy fares earn between 50 and 90 percent of miles flown and business and first class offer between 110 and 130 percent of flown miles. There is no minimum earned for short hops. Members can access a mileage table online that lists all EVA Air flights routes and the number of miles you will earn in each fare class. For example, a flight between Taipei and Fuzhou that is 145 miles in distance will earn between 73 and 189 miles. Earning on partner airlines varies by partner.

Members can also earn miles from stays with hotel partners, credit cards and car rentals.

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AWARD CHOICES:

3.52
Our
Rating:

7.00
Evergreen Club divides its flight awards into peak and regular periods. Peak period awards can require over twice as many miles as regular tickets so if you want to travel when there is high demand, be prepared for a hefty increase.

Within Asia, regular period roundtrips require 35,000 miles in economy, 40,000 miles in Evergreen Delux/Elite Class (business class) and 50,000 miles in Super Business/Premium Laurel Class (first class). Regular period award tickets between Asia and New York or Toronto range from 110,000 to 160,000 miles, depending on class of service. Roundtrip flights from Asia to Europe require between 100,000 and 150,000 miles.

Peak rates on flights within Asia are 75,000 miles, 80,000 miles and 100,000 miles in economy, EvergreenDelux/Elite Class and Super Business/Premium Laurel Class, respectively. Flights to New York or Toronto range from 160,000 miles to 210,000 miles and flights to Europe will cost you between 150,000 miles and 200,000 miles. One-way award flights are not offered. If a flight award is booked in two different classes, the mileage redemption for the higher class will apply; the same is true of regular and peak, if one date is in peak, the award is considered peak.

Miles may also be redeemed for award flights on partners UNI Air, Continental, Air China and Asiana Airlines.

EVA Air charges US$50 to change the routing, booking class, travel date and cancel an award ticket and redeposit miles. Two stopovers are allowed per award ticket but each stopover will cost 20,000 additional miles.

Miles can be redeemed for a one class upgrade on EVA Air or UNI Air and mileage amounts vary by class of service and peak or regular travel periods: 15,000 to 20,000 on regular period flights within Asia, and 25,000 to 45,000 on regular period flights to Europe or the U.S.

Miles may also be redeemed for free nights at Evergreen International Hotels in locations such as Taipei, Bangkok and Paris. Depending on the city and type of room, hotel vouchers can be redeemed for between 30,000 and 60,000 miles.

Miles can be redeemed for magazines such as Golf, Common Health and Global Views starting at 10,000 miles for a six-issue subscription. Diamond and Gold elite members have the option to redeem 100,000 miles for a 1.5 hour flight simulator session at the EVA Air Training Center in Taoyuan, Taiwan.

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PARTNERSHIPS:

3.52
Our
Rating:

6.00
EVA Air's airline partners include All Nippon Airways, Continental Airlines, Asiana Airlines and Air China.

Evergreen Club members have 21 different options for mileage-earning credit cards with most for Taiwan residents only. Both Citibank and American Express offer co-branded cards with EVA Air; the rest are issued by banks with independent loyalty programs through which loyalty currency can be converted to Evergreen Club miles.

The cards offering the most miles are the Citibank EVA Air co-branded World Card and Titanium Card. Members with the World and Titanium cards can earn one mile for every NT$15 spent overseas or on purchases of EVA Air or UNI Air flights and EVASION packages. Cardholders earn one mile for every NT$25 spent everywhere else.

Hotel partners include Evergreen Laurel hotels (500 miles per stay); InterContinental Priority Club (500 miles per stay); Windsor Hotels (100 miles per night); Langham Hotels (500 miles per stay); Regal Hotels International (500 miles per stay) and The Splendor Hotel Taichung (100 miles per night).

Avis (500 miles per rental), Hertz (250-500 miles per rental) and TravelJigsaw (five miles for every TWD100 or two miles for every US$1) are EVA Airway's car rental partners.

The partner list includes the ANA Duty Free Shop where members can earn one mile for every JPY100 spent at ANA Duty Free Shops at airports in Japan. Web travel booking sites ctrip.com and agoda.com offer miles for online reservations. Book a hotel at Ctrip.com and earn two miles for every RMD10 spent and earn four miles for every TWD100 spent at Agoda.

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ELITE-LEVEL PROGRAM:

4.94
Our
Rating:

6.50
Evergreen Club elite membership is divided into three tiers: Silver, Gold and Diamond. Only miles earned on EVA Air and UNI Air international flights will count towards elite status.

Silver membership is offered after earning 30,000 miles and six or more EVA Air/UNI Air flights or 26 segments within a 12-month period. Membership can be renewed for an additional 40,000 miles or 42 segments accrued over the next 24 months. Silver members get access to a dedicated reservation phone line, waitlist priority, priority check-in, an extra baggage allowance, access to EVA lounges when traveling on EVA or UNI Air (a companion may be admitted for 5,000 miles) and special discounts with hotel and car rental partners.

Gold status is earned for 50,000 miles or 50 segments in a year, and is renewed if the member accumulates 80,000 flight miles or 80 segments in the next two years. Members who don't reach the renewal requirement will have a "soft landing" and be demoted to Silver instead of general Green membership. Gold status has all the benefits of Silver plus priority baggage handling and waitlist priority extended to airport check-in. In addition, Gold members have access to EVA lounges when flying on EVA or UNI Air and receive free access for a companion. They also receive access to EVA lounges at Taiwan Taoyuan International airport (TPE), BKK and SFO Airports when flying with other airlines. As a birthday gift, members receive an extra 50-percent mileage bonus on the longest segment of a one-way flight flown during the member's birth month. Members also receive complimentary space available upgrades to business class on UNI Air flights, expanded discount opportunities and increased baggage allowance.

Diamond level requires 120,000 miles or 100 segments. Gold members who qualified for Gold status for eight consecutive years are also eligible to be upgraded to Diamond status. Diamond can be renewed for 200,000 miles or 140 segments flown during the two years of validity. Extra Diamond benefits include guaranteed booking up to 72 hours before departure; access for two companions to EVA lounges; four complimentary systemwide upgrades certificates; expanded discounts and a 100-percent flight bonus on one flight during the member's birth month. Lifetime elite status is not available.

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RULES AND CONDITIONS:

4.76
Our
Rating:

7.00
Anyone over the age of two is eligible for Evergreen Club membership. Flights taken during the six months preceding enrollment are eligible to earn miles and you will need to submit documentation to receive retroactive credit. Miles are valid for three years.

Missing mileage requests must be made within six months of the transaction. Flight awards and upgrade certificates are transferable to anyone who you register as a nominee. Nominees must be Evergreen Club members and members can choose up to six nominees; Diamond members can have up to nine. Miles cannot be pooled or combined.

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SERVICE SUPPORT:

5.29
Our
Rating:

8.00
EVA offers service centers in 22 countries worldwide. Our questions were answered promptly by the Los Angeles office although the customer service representative was not a native English speaker and was a little difficult to understand. Our own experience with Evergreen Club is limited, but frequent flyers seem satisfied with the service they receive from EVA Air. According to airlinequality.com, an online clearinghouse of customer opinion, EVA Air's service ranks a full four stars out of five.

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ONLINE SERVICES:

4.35
Our
Rating:

7.50
Evergreen Club's online presence looks outdated but its website is functional and members can redeem miles online. Online enrollment is available and members can request missing flight miles on EVA Air online after logging in to their account. In order to search for award flights, members need to log in to their accounts. Simple award flight requests on EVA Air or UNI Air can be made online but awards with stopovers or open jaws and awards on partner airlines must be made over the phone. Requests for hotel and magazine awards can also be made online.

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PLUS FEATURES:
A two-year elite-level membership is a plus, and the policy of reducing the mileage required for renewal is helpful for members whose flying habits can change drastically in 24 months. Gold elite and above receive lounge access.

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MINUS FEATURES:
Not too long ago EVA Air offered 100 percent of miles on economy fares but now, discounted fares earn only 50 percent of miles. EVA Air has few partners and does not participate in one of the global alliances, although it may become a Star Alliance member. Elite members are not offered bonus miles based on their elite status for every flight--the elite mileage bonus is only applied to one flight per year during your birthday month. Use 'em or lose 'em--miles expire in three years from the date they post and there is no way to extend the validity of miles. The website warns, "The expired mileage will be automatically cancelled without notice."

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INFORMATION:
In Taiwan:

376 Hsin-Nan Road, Sec. 1, Luchu,
Taoyuan Hsien, Taiwan
Phone: 886-2-25017899
Fax: 886-3-351-0022

In the U.S.:

12440 E. Imperial Highway
Suite 250
Norwalk, CA 90650
Phone: 1-800-695-1188
Fax: 1-562-565-6130

Check http://www.evaair.com for contact information for other nations.

  Earning Ability Award Choices Partnerships Elite-Level Rules & Conditions Service Support Online Services Overall Rating
Our
Rating:
6.50 7.00 6.00 6.50 7.00 8.00 7.50 6.93
Member
Rating:
5.23 3.52 3.52 4.94 4.76 5.29 4.35 4.52

(17 ratings)

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