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WebFlyer Home > Programs > Ratings & Reviews

Ratings & Reviews

(Program Reviews - Side by Side Comparison - Website Reviews)


Diners Club Club Rewards


6.11
(86 ratings)

8.08

This program was reviewed and rated by our editors in September 2008. Changes in the program past this date are possible, especially program partner information. We recommend you subscribe to the #1 source of frequent flyer information, Inside Flyer Magazine, to get the most current information possible.

When it debuted in 1950, Diners Club was the first independent credit card company in the world. At that time, many stores and businesses allowed customers to set up an individual charge account, but Diners Club offered users the ability to use one card to pay a number of different merchants. The first businesses to sign up were restaurants and by the end of 1950, the Diners Club card could be used at over 1,000 restaurants.

In 2004, Diners Club partnered with MasterCard and the previously limited card became almost universally accepted. The card now carries the MasterCard logo and is accepted at more than 24 million locations worldwide that accept MasterCard. Diners Club has received 10 Freddie Awards for Best Affinity Credit Card in the Americas, although the program has dropped off the charts in the past couple of years. The program has severed ties with several major airlines (Continental, United and Northwest, among others) and added a small fee for redeeming points for miles, changes which caused many members to switch to other affinity credit card programs. Despite the changes, the program continues to have a strong following of loyal members.


EARNING ABILITY:

6.46
Our
Rating:

8.00
Members earn one point per dollar charged to a Diners Club card. Owners of the credit card earn one point for every two dollars spent. Card fees, payments, cash advances, foreign conversion charges and insurance charges are not eligible for earning points. The best benefits, including earning rate, are for holders of the traditional charge card, which means you need to pay your account in full every month.

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AWARD CHOICES:

6.80
Our
Rating:

9.00
Club Rewards points generally transfer one-to-one in 1,000-point increments with airline partner programs. There is a transfer fee of $0.95 or 95 Club Rewards points per 1,000 points transferred. Diners Club offers generous bonuses and at almost any given time, members will find bonuses of 20 to 50 percent for transfers into partner miles with various programs.

Club Rewards points can also be transferred to frequent guest programs in 1,250-point increments and the transfer ratio varies with each hotel program.

Another option available to Club Rewards is the Miles-to-Points program, offering American AAdvantage members the ability to transfer miles into Club Rewards points. This is a popular option for Club Rewards members who want to transfer miles into other loyalty programs. Members will receive 5,000 points for every 10,000 miles converted, up to 50,000 miles per year.

And of course, there's the merchandise award option. Club Rewards' merchandise catalog includes around 700 items and offers a wide selection -- everything from a $50 Home Depot gift card (5,000 points) to a Cuisinart Espresso Machine (34,000 points) or a 22" wheeled Tumi expandable piece of luggage (63,000 points). The newest category of items to be added to the catalog is a green option and members can redeem points for eco-friendly products such as a solar-powered hanging light (11,000 points). The program is in the process of adding some new green items to the catalog, including wind and solar energy certificates which guarantee that a specific amount of electricity is replaced by carbon-free, environmentally friendly wind or solar power, and a global carbon certificate which represents the purchase of a one ton carbon dioxide reduction.

As a Club Rewards member you can use points to pay your annual card membership fee or additional card fees. The number of points required varies by card type. The $95 annual fee for the Diners Club Professional charge card will be covered by redeeming 8,000 points. You can also redeem points for a statement credit, although you'll get less than $.01 per point from this option (15,000 points for a $100 credit).

Personalized Rewards offers members the option to redeem points for almost anything. If you have a balance of at least 50,000 points and desire a dream award, call Diners Club. They'll research your request and let you know how many points you'll need. Some examples include professional monthly home cleaning for six months or a down payment on a car.

Tailored Travel lets you redeem Club Rewards points for travel with an itinerary that you custom design. Book your airline ticket (on any airline), hotel, car rental, cruise or other travel and pay with your Diners Club card. After the charges post to your account, call Club Rewards and ask to redeem points to cover your travel expenses at the conversion rate of 100 points to $1.

Car rental gift certificates valued at $50 are available for Avis and Budget for 5,000 points and members can also redeem points for hotel gift cards and vacation getaways.

Diners Club partners with Great American Days, which specializes in experiential awards. Members can redeem for experiences such as a chocolate workshop in your home for eight people (82,000 points) or a hot air balloon ride for two (76,000 points).

Diners Club partners with seven charities and members can donate 3,000 points for a $30 donation to organizations such as the American Lung Association, Dress for Success, Junior Achievement and United Way.

If you don't have the points you need, the Points Plus Charge or Points Plus Cash options let you combine points with a charge to your Diners Club Card or cash so you don't have to wait to earn all of the required points before you redeem for an award. These options are not available for frequent flyer awards or frequent guest points.

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PARTNERSHIPS:

6.67
Our
Rating:

7.50
Club Rewards partners with a sizeable number of airline programs, although only two of the "Big Six" are represented, American Airlines and Delta Air Lines. Other participating airlines include Air Canada, Alaska Airlines, British Airways, El Al Israel Airlines, Eva Airways, Frontier Airlines, GlobalPass, Hawaiian Airlines, Icelandair, Korean Air, Mexicana Airlines, Midwest Airlines, SAS, South African Airways, Southwest Airlines, Thai Airways and Virgin Atlantic Airways.

Members may transfer Club Rewards points into hotel points with Best Western International Gold Crown Club, Choice Privileges, Hilton HHonors, Hyatt Gold Passport, Marriott Rewards, IHG Priority Club Rewards and Starwood Preferred Guest. Fairmont, Hyatt, Marriott and Ritz-Carlton offer certificates through the program. Ground transportation partners include Avis, Budget and Amtrak.

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ELITE-LEVEL PROGRAM:

4.68
Our
Rating:

*
Club Rewards does not offer an official elite-level status, although some cards come with special benefits. Diners Club charge card members receive membership in Club Rewards, access to airport lounges, ATM cash access, concierge service, travel insurance and 24-hour roadside assistance.

Carte Blanche cardholders will receive all of the benefits listed above, in addition to unlimited, international British Airways companion tickets on select fares and classes, access to exclusive golf courses, exclusive travel opportunities, hotel privileges at select hotels worldwide, complimentary international cell phone rentals, Carte Blanche concierge service and complimentary next-day delivery of foreign currency.

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RULES AND CONDITIONS:

6.08
Our
Rating:

7.50
There is no limit to the number of points you can earn and points do not expire as long as your account is open and in good standing. You can't redeem points if there is a past due balance at the time of your request and you may even forfeit points if you don't make your payment on time. Forfeited Club Rewards points may be reinstated by bringing your account current and paying a $15 fee for each billing period of points reinstated per account.

For every 1,000 Club Rewards points transferred into frequent flyer miles, a handling fee of $0.95 or 95 points will be assessed. Single accounts with multiple cards (personal or corporate) accumulate points in just one account. Point transfers between accounts are not allowed.

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SERVICE SUPPORT:

6.46
Our
Rating:

9.00
Our own experience with Diners Club service representatives was positive. We didn't have to wait long before we were connected to a knowledgeable representative who kindly told us to call back if we had any more questions. Although we hear an occasional complaint about declining customer service, "Their customer service cannot be beat" and "phenomenal" are some the comments we've received from members that reflect the quality of Diners Club customer service.

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ONLINE SERVICES:

5.61
Our
Rating:

7.50
The Club Rewards Web site is functional, if not spectacular. Members may apply for a card and enroll online, check balances, redeem points and find plenty of information about the cards and program in general. The Web site also includes an online catalog and members can browse for awards by category and point range. Members can call or write to Club Rewards but you cannot contact the service center via email, which is surprising. Most programs these days offer the ability to communicate via email and we suggest the program add this capability.

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PLUS FEATURES:
Compared with co-branded credit cards, Diners Club offers flexibility and a large and varied collection of awards. The possibilities are endless and if you don't find the award you want, you can create your own. And you can redeem points for travel on any airline through the Tailored Travel program.

The program offers generous transfer bonus promotions and members can receive up to 50 percent more miles for transferring points into miles. Cardholders also receive extra benefits, including airport lounge access, concierge service, travel insurance and more.

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MINUS FEATURES:
Diners Club is missing partnerships with four of the big six airlines, although American Airlines AAdvantage program is the biggest around -- and isn't a partner in American Express Membership Rewards. Members must pay their bill in full at the end of each 30-day billing cycle (60 days for corporate accounts) and members with an outstanding balance will not be able to earn or redeem points.

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INFORMATION:
(800) 234-4034

Club Rewards
P.O. Box 6942
The Lakes, NV 88901-6942

  Earning Ability Award Choices Partnerships Elite-Level Rules & Conditions Service Support Online Services Overall Rating
Our
Rating:
8.00 9.00 7.50 * 7.50 9.00 7.50 8.08
Member
Rating:
6.46 6.80 6.67 4.68 6.08 6.46 5.61 6.11

(86 ratings)

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