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WebFlyer Home > Programs > Ratings & Reviews

Ratings & Reviews

(Program Reviews - Side by Side Comparison - Website Reviews)


Qatar Airways Privilege Club


3.81
(35 ratings)

8.14

This program was reviewed and rated by our editors in September 2008. Changes in the program past this date are possible, especially program partner information. We recommend you subscribe to the #1 source of frequent flyer information, Inside Flyer Magazine, to get the most current information possible.

In the 11 years since the airline's 1997 relaunch, Qatar Airways has made a name for itself. Based in Doha, Qatar, Qatar Airways flies 62 Airbus and Boeing aircraft to over 80 destinations worldwide and plans to almost double its existing fleet by 2013, expanding the number of aircraft to 110. The airline flies to destinations in Europe, Middle East, Africa, India, Asia and the United States. Qatar Airways currently operates routes from Doha to New York and Washington, D.C. and plans to provide service to Houston beginning Dec. 8, 2008.

Qatar Airways Privilege Club received two Freddie awards for Best Elite Level and Best Award in the Europe, Middle East and Africa region this past April. Privilege Club also placed in the top three for its Member Communications, Web Site, Customer Service and Award Redemption


EARNING ABILITY:

4.51
Our
Rating:

8.00
Qatar Airways Privilege Club members earn between 50 to 150 percent of miles (Qmiles) flown in coach, between 150 to 200 percent in business class and between 200 to 300 percent in first class on Qatar Airways. Members also earn miles when flying with partner airlines and when using the services of hotel, car rental, financial and travel partners.

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AWARD CHOICES:

3.45
Our
Rating:

7.50
Privilege Club members can redeem miles for flights to over 300 worldwide destinations with Qatar Airways and partner airlines. For 70,000 miles, members can fly roundtrip in coach between Doha and New York; 35,000 miles for a coach roundtrip flight between Doha and London and 6,000 miles for a coach roundtrip flight between Doha and Abu Dhabi, Bahrain, Dubai, Muscat, Kuwait, Dammam or Riyadh. Upgrades from coach to business class are available starting at 10,000 miles roundtrip.

Privilege Club periodically offers promotional discounts on award tickets that allow members to redeem award tickets at a generous 50 percent discount on select routes. The program won a Freddie Award for its roundtrip coach award offer between Doha and nine Middle Eastern cities between Sept. 10 and Oct. 15, 2007 at a fifty percent discount.

Privilege Club members can redeem miles for train transportation with Eurostar. Awards start at 6,000 miles for a standard class one-way ticket between London and Paris; 12,000 miles for a roundtrip.

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PARTNERSHIPS:

4.2
Our
Rating:

8.50
Qatar Airways Privilege Club has nine airline partners: All Nippon Airways, Asiana Airlines, bmi, Kingfisher Airlines, Lufthansa, Middle East Airlines, United Airlines, US Airways and Virgin Atlantic.

When it comes to hotels, members have an array of alternatives for earning miles. Members can earn 500 miles per stay or one mile per dollar spent at Hilton Hotels; between two and three miles per dollar spent at Starwood Hotels and up to 600 miles per stay at Golden Tulip Hotels, Inns & Resorts. Stays at Kempinski Hotels & Resorts, Maybourne Hotel Group, Moevenpick Hotels & Resorts, Radisson Hotels & Resorts, Rotana Hotels, Langham Hotels, Shangri-La Hotels & Resorts or Taj Hotels, Resorts and Palaces can earn 500 miles.

Members residing in Qatar can choose from two credit card partnerships: Commercialbank CbClass Visa credit card and the Qatar National Bank MasterCard. Cardholders earn one mile for every QAR8 spent plus an 8,000-mile sign-up bonus with the Commercialbank CbClass Platinum credit card and one mile for every QAR15 spent plus a 4,000-mile sign-up bonus with the CbClass Gold credit card. Members earn up to 5,000 bonus miles when renewing the card annually. Members also have the option of the Qatar Airways Privilege Club co-branded MasterCard from QNB: earn one mile per QAR4 spent with the Platinum and Gold MasterCard and one mile per QAR5 spent with the Silver MasterCard.

Privilege Club has a good selection of financial partners. Members can convert American Express Membership Rewards points (two points equals one mile), Diners Club loyalty points (one point equals 1.5 miles), Deutsche Bank India Reward points (100 reward points equals 100 miles) and Emirates Bank meMiles (one meMile equals 0.7 Qmiles). With the HSBC Greece Premier MasterCard, members earn one mile for every euro spent and cardholders of the HSBC Sri Lanka credit card can earn one mile for every LKR100 spent. For Ahli United Bank in Bahrain and Egypt or for the Bank of Kuwait and Middle East, members can earn Pearl Points, which can be converted to miles.

There are three car rental partnerships to select from: Sixt, Budget and Hertz where members earn 500 miles per rental.

Members earn one mile per QAR5 spent with Qatar Airways Holidays, two miles per dollar spent with Qatar Airways Inflight Duty Free and four miles per dollar spent with Columbus Travel Insurance. When talking on the telephone, members can earn up to seven miles per minute with Travelling Connect. Privilege Club also partners with Language Direct, 51 East and Qtel.

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ELITE-LEVEL PROGRAM:

4.45
Our
Rating:

9.00
Privilege Club has three qualifying membership levels: Burgundy, Silver and Gold. To qualify for a membership level, members need to earn a certain number of "Qpoints" within a calendar year. Each flight with Qatar Airways earns Qpoints according to the class of service and region. To reach Burgundy level, members must earn 50 Qpoints. Burgundy level benefits include: nominated family members earn 50 percent of miles flown added to the main member's account; changes to award bookings are allowed for US$25 fee; priority wait listing/standby and an additional baggage allowance of 10 kgs. on Qatar Airways flights.

To reach Silver, members must earn 150 Qpoints. Silver level benefits include: 25 percent tier bonus on base miles flown on Qatar Airways; family members earn 75 percent of miles on flights; book awards up to four days in advance; an option to designate a travel coordinator to manage their account; automatic reconfirmation; priority check-in and baggage handling; additional baggage allowance of 15 kgs.; lounge access; two one-time complimentary lounge passes for travel companions and priority boarding.

Achieving the highest level of Gold status, members must earn 300 Qpoints. Gold level benefits include: 50 percent tier bonus on base miles flown on Qatar Airways; family members earn 100 percent of miles on flights; access to any available seat for twice as many miles; book awards up to three days in advance; free date changes on award tickets; guaranteed coach seat with 48 hours advance notice; additional baggage allowance of 20 kgs.; four one-time complimentary lounge passes for travel companions and Al Maha meet and greet service at Doha for member and companion.

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RULES AND CONDITIONS:

3.25
Our
Rating:

8.00
Members can redeem miles to claim an award for anyone. Miles are valid for five years from the date earned. Members may buy miles for US$50 per block of 1,000 miles.

Awards requested for same day travel incur a US$50 fee per person. Silver, Burgundy and Privilege Club members pay a US$25 fee per person for any date changes to award bookings. Changes requested within 24 hours prior to departure are allowed for a US$100 fee. Name changes are not permitted.

Rush awards are available for a fee. Gold members can book up to three days in advance, Silver members can book up to four days in advance and Burgundy and Privilege Club members can book up to seven days in advance. If award bookings are made within this time frame, there is a US$25 fee per person, unless booked online at www.qmiles.com where no fee will be assessed.

Burgundy, Silver and Gold members are eligible for the family program, which allows family members to earn miles into the main member's account. Only the member's spouse and children can be nominated as family members.

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SERVICE SUPPORT:

3.17
Our
Rating:

8.00
Members can submit comments to Privilege Club by writing to the Member Service Center at membersvc@qmiles.com or ask questions via the Web site. We emailed the Member Service Center and they responded promptly within a few hours. We've heard very few complaints from members about Privilege Club's customer service and most seem quite pleased.

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ONLINE SERVICES:

3.62
Our
Rating:

8.00
Privilege Club members can enroll online, check their mileage balance and view statements online, request award tickets, claim missing flight miles, update their profile and add or update family members' profiles. Both offers and news are available online, including a recent newsletter. The Web site is easy to navigate and offers a lot of useful, up-to-date information. To request missing miles from non-airline partners, Privilege Club members need to contact the partner directly.

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PLUS FEATURES:
Privilege Club has a high quality elite-level program and has taken home a Freddie for best elite program in the past two years. Elite-level benefits such as unlimited lounge access at the higher levels and family members earning at their elite level are numerous and quite appealing. The recurring 50 percent award discount is a valuable offer that is clearly appreciated by members.

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MINUS FEATURES:
Alternative award choices are lacking. Members can redeem miles for train travel, vacation packages and duty-free gift certificates, but no car rental and hotel stay awards are available. It would be nice to see more variety in the types of awards offered.

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INFORMATION:
+974 449 6449

Qatar Airways Privilege Club
D-Ring Road
Mall Roundabout, next to Regency Halls
PO Box 22001
Doha, Qatar

  Earning Ability Award Choices Partnerships Elite-Level Rules & Conditions Service Support Online Services Overall Rating
Our
Rating:
8.00 7.50 8.50 9.00 8.00 8.00 8.00 8.14
Member
Rating:
4.51 3.45 4.2 4.45 3.25 3.17 3.62 3.81

(35 ratings)

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