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WebFlyer Home > Programs > Ratings & Reviews

Ratings & Reviews

(Program Reviews - Side by Side Comparison - Website Reviews)


SAS EuroBonus


4.60
(163 ratings)

8.00

This program was reviewed and rated by our editors in November 2008. Changes in the program past this date are possible, especially program partner information. We recommend you subscribe to the #1 source of frequent flyer information, Inside Flyer Magazine, to get the most current information possible.

Scandinavian Airlines System (SAS) inaugural flight took 25 hours and stopped in Copenhagen, Scotland and Newfoundland before arriving in New York on Sept. 18, 1946. May 14, 1997 marked the beginning of the Star Alliance and SAS, along with Lufthansa, United Airlines, Air Canada and Thai Airways, was a founding member. The Star Alliance has grown to 18 members and three regional members and today operates flights to 850 destinations in 152 countries.

SAS is based in Stockholm, Sweden and operates three primary hubs in Copenhagen, Oslo and Stockholm. EuroBonus began in April 1992 and has won seven Freddie Awards for the coveted title of Program of the Year in the international region. There are currently 2.9 million members in the program.


EARNING ABILITY:

4.12
Our
Rating:

7.00
EuroBonus members earn two types of points: Basic and Extra. Basic points can be used to redeem for awards and also count toward elite qualification. Extra points (what we normally call "bonus" points) do not earn toward elite qualification but can also be redeemed for awards. Every time you fly SAS or a Star Alliance partner on a scheduled flight you earn Basic points. Certain flights operated by other airlines on behalf of SAS earn Extra points. Points are not earned on charter flights and some SAS flights between Copenhagen or Stockholm and Moscow or St. Petersburg.

The number of points members earn varies according to the flight taken. On the cheapest tickets, you'll only earn 25 percent of the points you would earn on a normal coach ticket. Book online (including flight awards) and you'll receive 500 Extra points. When flying SAS, members earn 600 Basic points in business class and between 75 and 450 Basic points in coach classes within Denmark. Members flying between Denmark and Europe 1, which includes Austria, Germany and the U.K., will earn a minimum of 200 Basic points in coach or 1,600 Basic points in business class.

Between continents, the amount of points earned varies. For instance, between Copenhagen and New York members earn 3,900 Basic points in coach (975 points for the lowest fare class) and 7,800 Basic points in business class.

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AWARD CHOICES:

4.41
Our
Rating:

8.50
Star Alliance airlines fly to every continent except Antarctica and members can redeem points to many destinations worldwide. Points can be redeemed with a host of airlines, hotels and car rental partners. An award ticket for a roundtrip flight between Helsinki and New York requires 60,000 points for economy, 75,000 points in economy extra and 90,000 points for business class. For 12,000 points, members can fly roundtrip economy class between Finland, Estonia, Latvia, Lithuania, Norway and Sweden (16,000 points for economy extra and 20,000 points in business).

Children (aged 2-17) receive a 50 percent discount on award flights on Estonian Air, SAS, airBaltic, Blue1, Wideroe, airgreenland, Cimber Air, City Airline, Atlantic Airways and Skyways. Stopovers are permitted on intercontinental routes and you can mix classes on awards and fly business outbound and coach on the return, for example.

Upgrade awards are available from economy to economy extra, economy extra to business or economy to business. One-class, one-way upgrades on SAS or Star Alliance flights start at 10,000 points. One-way award flights are not offered.

SAS regularly offers award sales and 50 percent discounts off normal point requirements. The award sales are offered for a limited time on specific routes and members can stretch their points with these discounted awards if they can be flexible with dates and destinations. Hotel stay awards are available with some hotel partners, including Best Western, Park Inn, Radisson SAS Hotels & Resorts, Scandic Hotels, Radisson Edwardian Hotels, Regent Hotels, Rica Hotels and Country Inns & Suites. For 10,000 points, members can claim one weekend night for two. Each weekday night (Monday through Thursday) requires 20,000 points.

Car rental awards are available with Avis, Hertz and Sixt starting at 20,000 points for a weekend rental.

EuroBonus also offers special, limited-time awards at various point levels. For example, until Dec. 31, 2008, members can redeem 1,700 points for a movie pass at the Coca Cola Plaza in Tallinn, Estonia. And until Dec. 15, 2008, party animals over the age of 50 can redeem 30,000 points for a New Year's disco cruise departing from Helsinki.

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PARTNERSHIPS:

5.77
Our
Rating:

8.00
It is possible for EuroBonus members to accumulate and redeem points on all Star Alliance partners: Air Canada, Air China, Air New Zealand, All Nippon Airways, Asiana Airlines, Austrian Airways, bmi, EgyptAir, LOT Polish Airlines, Lufthansa, Shanghai Airlines, Singapore Airlines, South African Airways, Spanair, SWISS, Tap Portugal, Thai Airways, Turkish Airlines, United and US Airways and regional members Adria Airways, Blue1 and Croatia Airlines. Other airline partners include airBaltic, Air Greenland, Air One, Atlantic Airways, Cimber Air, City Airline, Estonian Air, Qantas, Skyways and Wideroe.

When staying at hotel partners, including Best Western, Shangri-La Hotels & Resorts, Rica Hotels, Sol Melia Hotels and Scandic Hotels, among others, members earn between 300 and 500 Extra points. Members can earn between 300 and 500 elite-qualifying Basic points when staying at select Country Inns & Suites, Radisson Hotels, Park Inn Hotels and Regent Hotels.

Members earn 500 Extra points for car rentals at qualifying rates with three car rental partners: Avis, Hertz and Sixt. Members can also earn Extra points for subscribing to The Economist (5,000 points for a three-year subscription) and receive discounts on products at the SAS Web Shop.

Diners Club and MasterCard are partners, however, the cards are only available to residents of Norway, Sweden, Finland and Denmark. Cardholders receive a 500 point discount per adult award ticket booked online (250 points for children). Card earnings vary by country of residence and there is no annual fee for cardmembers who are also Gold elite members.

The program does not have telecommunications, wireless or other types of partners or a mileage mall and you cannot donate points to charities.

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ELITE-LEVEL PROGRAM:

3.97
Our
Rating:

8.00
There are two levels of elite membership: Silver and Gold. Members qualify for Silver membership after earning 20,000 Basic points within a 12-month period. Basic points are earned flying SAS, Star Alliance airlines or by staying at select hotel partners. Benefits for Silver members include a 15 percent point bonus on SAS Group flights, waitlist priority on SAS flights, a 24-hour service line, business check-in, additional 10 kg checked baggage, waived award booking fee for phone bookings, annual fee waived the first year for co-branded Diners Club or MasterCard cards, discounts on car rentals with partners and privileges and benefits at hotel partners.

To reach Gold level status members residing in Denmark and Finland need 55,000 basic points; in Asia, Pacific, Sweden, U.S. and the Americas, 70,000 Basic points; and 45,000 Basic points for members in Norway and the rest of the world. Gold member benefits include all of the benefits offered to Silver members, plus a 25 percent point bonus, highest waitlist priority, lounge access, 20 kg additional baggage allowance, guaranteed seat with a business class ticket if booked 48 hours prior to departure, priority baggage handling and check-in. Members may also invite an accompanying family member or a guest to the SAS lounges. For access to Star Alliance lounges, members must present their Gold membership card and a same-day ticket on SAS or Star Alliance airline. Gold members can obtain discounts of up to 35 percent within Europe with Avis or Sixt and the Diners Club and MasterCard annual fee is waived for Gold members. There is no lifetime membership offered to any EuroBonus member.

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RULES AND CONDITIONS:

4.17
Our
Rating:

7.50
Members can transfer awards to anyone. Points expire up to five years after they were earned and the validity period is based on when you joined the program. For example, if you joined in Nov. 2008, points earned at any time between November 2008 and October 2009 will expire on Oct. 31, 2012.

There is no point pooling and it is not possible to transfer points. Points cannot be combined with cash to claim an award. Extra Points can be purchased for yourself or someone else in increments of 1,000 points for 55 EUR. There is no limit to the number of points you can purchase.

Members can request missing points within six months of the flight date or partner activity and retroactive points can be requested on flights or activities that took place one month prior to membership.

There is no age limit to join EuroBonus and even infants under the age of two can earn points for flights.

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SERVICE SUPPORT:

4.90
Our
Rating:

9.00
The service representatives we spoke to were extremely efficient, pleasant and all of the information provided was accurate. Each time we called, we only had to wait a couple of minutes before being transferred to a call center representative. You can also email EuroBonus customer service with questions.

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ONLINE SERVICES:

4.82
Our
Rating:

8.00
Members can register and update their account online. The latest news can be accessed online, but the most convenient way to stay up-to-date on EuroBonus is to opt-in to receive news, bonus offers and your account statement via email.

The membership guide is available in five different languages and is written in a clear, unambiguous style. Members can book flight awards on SAS and Blue1 + Wideroe online and an award calendar displays available awards by travel class a month at a time, making award flight availability easy to see at a glance. To book awards on partner flights, you will need to call the service center. The program also plans to add online hotel award booking for all members over the next few weeks.

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PLUS FEATURES:
EuroBonus members will be able to achieve elite-level status faster by not only being able to accumulate Basic points with all Star Alliance partners but also through select hotel partners. The award booking calendar offers a convenient way to search for awards, although only SAS and Blue1 and Wideroe award flights can be accessed.

Half-off awards for children, frequent offers of discounted awards up to 50 percent off and limited-time, unique awards provide value and keep members interested and engaged in the program. EuroBonus does a good job of keeping members informed of the latest offers and news via email.

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MINUS FEATURES:
Expiration of points is never a plus, although a five-year shelf life isn't overly strict. The biggest complaints we heard from members is earning only 25 percent of points on discounted coach flights and the lack of complimentary flight upgrades for elite members.

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INFORMATION:
The three main service centers are in Denmark 45 32 326161, Norway 47 67 598620 and Sweden 46 20 727333. The website is at http://www.scandinavian.net, where Internet users can enroll online. Membership application forms are also available at SAS counters at the airport or can be sent by post from service centers.

  Earning Ability Award Choices Partnerships Elite-Level Rules & Conditions Service Support Online Services Overall Rating
Our
Rating:
7.00 8.50 8.00 8.00 7.50 9.00 8.00 8.00
Member
Rating:
4.12 4.41 5.77 3.97 4.17 4.90 4.82 4.60

(163 ratings)

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