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WebFlyer Home > Programs > Ratings & Reviews

Ratings & Reviews

(Program Reviews - Side by Side Comparison - Website Reviews)


Singapore Airlines KrisFlyer


4.77
(156 ratings)

6.92

This program was reviewed and rated by our editors in May 2012. Changes in the program past this date are possible, especially program partner information. We recommend you subscribe to the #1 source of frequent flyer information, Inside Flyer Magazine, to get the most current information possible.

Singapore Airlines has been a member of the Star Alliance for over a decade now having joined the global airline alliance in 2000. The airline has roots back to the 1940s and in 1999 the airline's frequent flyer program KrisFlyer was launched.

Early on, the program offered mileage credit only to those flyers who traveled in the more expensive classes, but through the years, KrisFlyer has become rewarding to those flying on cheaper fares as well. A sister program to KrisFlyer is the PPS Club, an elite program offered to those customers who frequently fly on Singapore Airlines premium services. PPS is the acronym for Priority Passenger Service.


EARNING ABILITY:

4.42
Our
Rating:

7.00
KrisFlyer members earn miles based on the distance flown and booking class. If you pay for a suite in R class (yes, a suite--better than first class), you'll get 300 percent of the miles flown. Other fares in suite and first class will earn 150 percent of miles flown. Business class fares earn 125 percent and economy fares earn from a low 10 percent, to 50 percent or 100 percent of the miles flown, depending on fare class. "Sweet Deal" fares for Singapore Airlines economy class fights earn 50 percent of miles flown while "Super Deal" fares earn 10 percent--this is a new way to earn miles as of April 1, 2012--before, these discount fares did not earn miles.

Like most programs these days, KrisFlyer does not offer a minimum amount of miles per flight--members earn based on actual distance flown, even on short-haul flights.

KrisFlyer members can also earn miles when flying all of the Star Alliance partner airlines as well as Virgin Australia, Virgin Atlantic and Air India. Members can also earn miles when using co-branded credit cards, staying at partner hotels, renting a car and through other partners such as cruises, telecommunications, finance, gasoline and vacation packages.

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AWARD CHOICES:

4.70
Our
Rating:

7.00
KrisFlyer members can spend their miles for award flights to over 1,000 destinations in over 170 countries with the help of the airline's global alliance. Members can choose from one-way or roundtrip flight awards (with one-way being half the amount of a roundtrip award) and can redeem for Saver, Standard or Full awards. Members will receive a 15 percent discount on miles redeemed for award tickets or upgrades on Singapore Airlines and SilkAir when booking online.

Saver awards have limited availability and are the least expensive. Standard awards offer more availability and come with a higher mileage price tag, and the most expensive Full awards offer more seat availability. For example, a roundtrip economy award flight between Singapore and Zone 2 (Malaysia, Indonesia and Brunei) redemption for a Saver award is 15,000 miles (12,750 with the 15 percent discount) 30,000 miles for a Standard award (or 25,500 with online discount) and 46,000 miles (or 39,100 miles) for a Full award.

If you prefer to travel business class, those same awards would be 35,000 (Saver; 29,750 with discount), 70,000 (Standard; 59,500 with discount) and 106,000 miles (Full; 90,100 with discount), and first class is 50,000 (Saver; 42,500 with discount), 100,000 (Standard; 85,000 with discount) and 150,000 miles (Full; 127,500 with discount). If you look at the actual mileage flown between Singapore and Kuala Lumpur, for example, the first class award is 150,000 miles for a roundtrip flight of 426 miles (a 55 minute flight)--that's the same mileage as a roundtrip between New York and Washington, D.C. We realize that's not an apples-to-apples comparison but its one way to put the cost in miles in perspective. A roundtrip Saver economy flight between Singapore and the U.S. West Coast is 70,000 miles (59,500 with the 15 percent discount).

Members can also spend their miles for flight upgrades ranging from 15,000 (or 12,750 with 15 percent discount for online redemption) per one-way Saver upgrade from Singapore to Zone 2 (Malaysia, Indonesia and Brunei) to a whopping 1,110,000 miles (943,500 with discount) for a Full one-way upgrade award between Singapore and Zone 9 (Australia, excluding Perth and Darwin) and New Zealand. If members are not able to find award availability for the class of service for the entire trip, the trip "may be determined at the redemption of the highest class of service flown," according to the Singapore Airlines website. If you would like to upgrade to a suite, you must call KrisFlyer Membership Services. The amounts for these awards are not listed on the program website. Star Alliance upgrade awards are also offered. Singapore Airlines adds in fuel surcharges for award tickets.

Free stopovers are allowed on award tickets depending on the type of award: one stopover is allowed on roundtrip Saver awards and one-way Standard or Full awards; two stopovers are allowed on roundtrip Standard or Full awards.
There are no non-flight awards offered to members and members can't choose to pay for their award flights with a combination of cash and miles.

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PARTNERSHIPS:

5.46
Our
Rating:

7.50
Along with the Star Alliance airlines, KrisFlyer partners with Virgin Australia, Virgin Atlantic and Air India. The amount of miles earned varies by partner airline, route and fare class, from 50 to 150 percent of the miles flown.
KrisFlyer partners with 28 hotel groups including Accor, Hilton, Hyatt, IHG, Langham, Mandarin Oriental, Marriott, Shangri-La, Starwood and Worldhotels to name a few. Members earn 500 miles per qualifying stay with most hotel partners but the offers vary.

Members in Singapore, Australia, Hong Kong, India, Japan, Malaysia, Taiwan and the United Arab Emirates have the option of earning miles through a co-branded credit card. In Singapore, members can obtain the American Express Singapore Airlines KrisFlyer Gold Credit Card that offers 5,000 bonus miles upon your first spend with the card, two miles for every S$1.60 spent on Singapore Airlines tickets purchased on www.singaporeair.com and one mile for every S$1.60 spent on all other purchases among other bonuses, including bonuses based on how much you spend on the card in a calendar year. There are also cards offered exclusively to PPS Club members in Singapore and a variety of other credit, charge and debit cards offered depending on the country where you reside.

Members can earn up to 500 miles per qualifying rental with Avis, Europcar and Hertz. The partner list is rounded out with telecommunications companies such as Travelling Connect and other partners including Club21, Ctrip, Hong Leong Finance, Shell and holiday packages from Tradewinds.

Currently, there is no program in place for members to donate their miles.

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ELITE-LEVEL PROGRAM:

4.75
Our
Rating:

7.00
The KrisFlyer elite program offers two elite levels: Silver and Gold. Members are welcomed into Silver status when earning 25,000 Elite miles in any class of service on Singapore Airlines, SilkAir or any Star Alliance airline during your 12-month qualification period (from the date of your enrollment as a KrisFlyer member). Elite miles are the actual miles flown, plus any applicable class bonuses earned.

Silver benefits include Star Alliance Silver membership, a 25 percent tier bonus on actual miles flown on Singapore Airlines, SilkAir or Virgin Atlantic, priority reservation waitlist and airport standby and waived or reduced KrisFlyer service fees.

Members are welcomed into Gold status when earning at least 50,000 miles in your 12-month qualification period. In addition to Silver benefits, Gold members receive lounge access for member and a guest in Star Alliance Gold lounges around the world, regardless of your class of travel, an additional 20kg check-in baggage allowance or one extra piece of luggage, priority airport check-in, boarding and baggage handling.

For those members who primarily fly in premium classes, Singapore Airlines offers the PPS Club. PPS Club membership kicks in when you accrue a PPS Value of S$25,000 within 12 consecutive months. The PPS Value is derived from the revenue earned by Singapore Airlines and SilkAir for travel in suites or first and business class on either airline. Benefits include guaranteed reservations in economy if your waitlist for first or business falls through, priority check-in, 100 percent more baggage allowance by class traveling on Singapore Airlines and SilkAir, lounge access for you and a guest, Star Alliance Gold privileges and a 25 percent tier bonus among other benefits including a PPS Club welcome gift.

There is a level beyond PPS Club called Solitaire PPS Club, reserved for those flyers who accrue a PPS Value of S$250,000 within five consecutive years of PPS Club membership. To renew your Solitaire PPS Club membership each year, a PPS Value of S$25,000 must be earned (or a combination of PPS Value and Reserve Value, which is derived from the current PPS Value that was left over after reaching a PPS Value of S$25,000).

Solitaire PPS Club members receive all the benefits of PPS Club plus first class check-in, a Solitaire PPS Club Supplementary card for your spouse and a porter is at your service at Singapore's Changi Airport among other benefits.

KrisFlyer no longer offers a lifetime elite membership as of 2007, although those who qualified are still enjoying the privileges of the Life Solitaire PPS Club tier.

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RULES AND CONDITIONS:

4.05
Our
Rating:

6.50
Members may nominate up to five people for whom you can redeem your miles for flight awards.

KrisFlyer miles are valid for three years but members can opt to extend the validity before they expire when paying either with miles or cash. For example, you can extend your miles online in blocks of 10,000 miles for six months for US$12 or 1,200 miles. If you are an elite member, the fee to extend miles for six months is waived. Other fees members may face include change in your redemption nominees, change of route for an award ticket, fee to redeposit unused miles, walk-in service fee and more.

Members can purchase miles to redeem an award ticket if you have at least 50 percent of the miles required at US$40 per block of 1,000 miles. Members cannot pool miles for award redemption and you cannot purchase miles to be deposited into another KrisFlyer member's account.

Saver award tickets are valid for six months, Standard and Full for one year.

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SERVICE SUPPORT:

4.87
Our
Rating:

7.00
Members have reported being unhappy with the telephone service Singapore Airlines provides for KrisFlyer but have also noted that service has improved over the years. Membership services in Singapore are open 24 hours daily and members in the U.S. can call a toll-free 800 number for service 24 hours a day. There is also an online form available for KrisFlyer members.

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ONLINE SERVICES:

5.15
Our
Rating:

6.50
Members can redeem miles online for Singapore Airlines and SilkAir flights but they still must fill out a form and fax it to KrisFlyer to redeem miles for partner flights. There is also a form to change your name on your account, buy miles, request a redemption group nomination change and request missing miles.
There is an accrual calculator online at singaporeair.com to help members discover the mileage they'll earn based on the distance and fare class flown and the usual full information about the frequent flyer program for the benefit of KrisFlyer members.

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PLUS FEATURES:
The 15 percent discount across the board for flight and upgrade award redemptions on Singapore Airlines is a good feature of the program. Lounge access is available starting with the Gold level and a traveling companion is welcomed into the lounge with the member. The recent changes, to allow more economy fares to earn miles, is a step in the right direction.

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MINUS FEATURES:
Gold members earn the same elite status bonus for flights as Silver members--25 percent--and the same Star Alliance elite level, so flying that extra 25,000 miles per year basically gets you lounge access. The true top elite is reserved for those who fly business and first class and spend the most money. That's good or bad depending on your flying budget. Awards are not particularly bargains and there are few award sales.

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INFORMATION:
Online: www.singaporeair.com
In Singapore, customer service can be reached at 1-800-7898-188, Monday through Saturday, 8 a.m. to 8 p.m. (12 a.m.- 12 p.m. GMT, 7 p.m.- 7 a.m. EST).

All KrisFlyer correspondence should be directed to: KrisFlyer Membership Services, Locked Bag Service No. 7, Tampines Central Post Office, Singapore, 915286, Republic of Singapore.

  Earning Ability Award Choices Partnerships Elite-Level Rules & Conditions Service Support Online Services Overall Rating
Our
Rating:
7.00 7.00 7.50 7.00 6.50 7.00 6.50 6.92
Member
Rating:
4.42 4.70 5.46 4.75 4.05 4.87 5.15 4.77

(156 ratings)

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