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WebFlyer Home > Programs > Ratings & Reviews

Ratings & Reviews

(Program Reviews - Side by Side Comparison - Website Reviews)


airberlin topbonus
Website Review



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Rated: May 2013- The home page for airberlin topbonus at http://www.airberlin.com/topbonus does not have a central graphic to draw your interest to the page. Instead, you’ll find your eyes wandering over the page with all of the different information that is represented. There is a shaded area with photos and links to information such as Program & Registration, Your benefits, Collect miles, Redeem miles, News & Offers, Credit cards, oneworld and Partners. Another area lists further links to topbonus Imprint, Terms and Conditions, topbonus Privacy Policy, Mileage account / profile, Registration, Book an award flight, Retroactive mileage credit and Redeem your voucher. Another area, still on the same page, offers links to the latest topbonus news while another area lists six promotions with links to more information. You can sign in to your topbonus account at the top of the page. At the bottom of the page you’ll find a link that reads, “You have some questions and need our help?” that will take you to an FAQ.

Although it’s certainly helpful to have all of this information directly accessed from the home page, it is also a bit overwhelming, especially for those new to the program. And it doesn’t lend itself to a relaxing web viewing experience.

But at least you know that the website is thorough and you will have no difficulty learning what you need to know about the program.

Signing up to become a member through the site is quick and easy and you have the option to create a username or use your email address as your username—an option that’s good to see. You can also choose the language you would like to use among German, English, Italian and Spanish.

You can opt in to receive updates via email or by post. If you choose email, you’ll get a bonus of 500 award miles. You can also opt in to get the topbonus Service Card for 119 euros when you are signing up for the program. The Service Card offers added benefits when you book flights in FlyClassic, FlyFlex and FlyDeal fare categories as well as flights in business class such as free seat reservations, flight discounts and more.

Once logged in as a member, you can quickly access your account information including your current membership status as well as the status miles or flights needed to gain the next level of membership, your current award miles balance (which will be 300 miles for new members, just for joining the program) and when your miles are set to expire.
The helpful News & Offers link lists several offers to earn more miles as well as up-to-date news of changes to the program. To access the topbonus FAQ, you must follow the link and then click “oneworld and topbonus” to see 12 questions and answers about the program. As with most programs, there is also a thorough Terms and Conditions section that will answer most of the questions you might have about your membership.

Award flights, including open jaw tickets, can be booked through the site and missing credit for airberlin as well as partner flights is easily requested through the site. The airberlin topbonus site might not win any design awards, but it is decidedly functional.

www.airberlin.com

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