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Ratings & Reviews
View From the Wing
(Program Reviews - Side by Side Comparison - Website Reviews)
Rated: September 2011- The IHG Priority Club Rewards website has recently been redesigned. The background image on the landing page is of a palm tree and ocean, but the scene does not dominate the screen. A hotel search box is placed prominently on the page and members can make reservations by searching for paid or award nights.
Members can choose from five main menu items from a navigation bar located at the top of the page: Reservations, Explore, Rewards, Offers and Join. Existing members can log in via a box to the right of the menu. After logging in, you can view your point balance and click Manage Account to view your account details, upcoming reservations and activity for the past six months. You can also select your room and rate preferences, select favorite destinations and change your communication and billing preferences.
Click the Learn More button located in the center of the page and an online enrollment form will appear, but very little information about the program itself. To learn more about the program, click Explore and then select About Priority Club Rewards from the dropdown menu. From the same dropdown menu, you can also choose to learn more about Membership Levels, Partners and Priority Club Connect, the online community where travelers can discuss travel destinations, the Priority Club program and other travel-related topics of interest to members. With the older version of the website, information about the many ways to earn points from partner activity was found under Earn Points/Miles but this is now located under Partners. The partner page includes all the different types of partners with links to each individual partner where you can find the specific earning details for that partner.
When searching for redemption opportunities, members can click the exact type of award they are looking for from the Rewards dropdown menu or select View All Rewards. This is a new feature where members can select a point range, such as 25,000 to 50,000 points, and view all the awards available in that range. Click search, and pages of options will appear and you can narrow your selection by category, such as Gift Cards, Hotel or Experiences.
Current offers are listed under Offers and you can sort the offers by category, including Priority Club Rewards offers, Individual Hotel Offers and Partner offers. Not all of the offers were listed here. A shopping bonus offer of up to 2,000 points and the newest offer of up to 80,000 points for hotel stays were both missing from the Offers page.
Links to the FAQ and Terms and Conditions are located at the bottom of the page. The FAQ answers over 60 commonly asked questions so check here first if you have any queries. The T&C can be viewed online or you can download a pdf to print out.
Priority Club's revamped website has an updated look and information is well-organized. We would like to see all of the current offers listed under Offers so members don't miss out on any bonus promotions.