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WebFlyer Home > Programs > Ratings & Reviews

Ratings & Reviews

(Program Reviews - Side by Side Comparison - Website Reviews)


Air New Zealand Airpoints
Website Review



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(18 ratings)
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Rated: June 2012- The home page for Air New Zealand Airpoints is built so that you have to scroll down the page to see it all, but the large colorful photo draws you into the site with the words, "Get set to take off with Airpoints."

As you mouse over the headings at the top (Flights, Holidays, Hotels, Cars, Special Deals, Airpoints and Help & Contact), you'll see a host of links related to those categories. For example, when you mouse over Airpoints, you can link to information including Joining Airpoints, Earning Airpoints Dollars, Join Koru, OneSmart, Status Points, Spending Airpoints Dollars and more.

Joining Airpoints is not free like most frequent flyer programs. You must pay a fee of NZD50 (approximately US$38). Online enrollment with a credit card is available. You may also join the Koru program online. It's not very clear when reading through the home page the difference between Airpoints and Koru, other than if you are a Koru member, "you'll have access to a range of benefits including entry to the Koru Lounges with one guest ..."

As you continue scrolling down the very long home page, you'll see information and links about earning and spending Airpoints Dollars, Earning Status Points, Earning on the Ground and more, including a button to click for more information about the new Airpoints credit card. At the bottom of the page, you will find the same links that you found as you moused over the headings at the top of the page, along with Air New Zealand information not related to the frequent flyer program such as Baggage, Onboard Your Flight, Special Assistance and other options.

The site features an Airpoints Calculator that will calculate what you could be earning when using your Airpoints credit card. For example, if you spend NZD1,000 per month on a GlobalPlus American Express, you'll earn 10 Airpoints Dollars per month. You can also use this tool to compare the various Airpoints credit cards to see which one would be right for you.

Information about the elite-level program can be found when clicking the Frequent Flyer Benefits link from the home page. There is an Airpoints Terms and Conditions link that directs you to most of the information members of the frequent flyer program need, such as which booking classes on partner airlines earn Airpoints Dollars. There are quick links to go directly to the information you are looking for so you don't have to scroll and hunt for it. The home page does not list a link to a Frequently Asked Questions page, but there is a "How can we help you?" field for any questions you might have. We typed in, "Do Airpoints Dollars expire?" and were presented with a link to the exact information we needed. You can also access a list of questions and answers through the Help & Contact link at the top of the home page.

There is a lot to take in from the home page and if you have time to peruse the site, you'll find absolutely everything you could possibly want to know about Air New Zealand's frequent flyer program. We just wish the home page could be streamlined to make the whole process easier. At it is, it takes awhile to find what you need--it's a bit too much of a good thing.

www.airnewzealand.com

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