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Ratings & Reviews
View From the Wing
(Program Reviews - Side by Side Comparison - Website Reviews)
Rated: July 2013- The TAP Portugal Victoria website is colorful and rather busy with several blocks that feature rotating text or images. A few ways to redeem miles are highlighted, such as movie tickets and mileage donations. There is also an online booking window where you can search for roundtrip, multi-city and one-way flights. You will, however, need to sign in to your account to search for awards.
The booking engine allows you to select flexible dates to view an award calendar that shows flights departing within a seven-day period and returning within a seven-day period. Your selected date appears in the middle of the table. At the bottom of the page, you can see the fare breakdown and the total taxes, fees and carrier charges before continuing to book the flight. The tool will only show flights on TAP Portugal so you won’t be able to search for partner flights online.
If you aren’t already a member, you can register via the Become a Member link located in the menu on the left side of the screen. When registering, you can choose from one of four languages: English, Spanish, Portuguese or French. You will also need to enter your passport number or identification card, phone number, mailing and email address and choose a PIN. Unless you uncheck the boxes for email and SMS, you will automatically receive correspondence via email and text. After registering, you can provide further information about your travel preferences, such as whether you require a special meal and if you prefer an aisle or window seat.
On the earn side, Victoria has an earn miles calculator where you can enter your origin and destination and see how many miles you’ll earn in each travel class. Click the Earn Miles tab at the top of the page to view a dropdown menu where you can select a specific category to see all of the ways to earn miles with partners in that category.
Click the Use Miles tab to view a dropdown menu of all of the redemption options, listed by category. Click Star Alliance Network to find the number of miles required for Star Alliance upgrades and flights, including a Round-the-World ticket on Star Alliance carriers starting at 250,000 miles in economy class.
All of the program’s current promotions are listed on one page that can be easily accessed via the Promotions tabs. Promotions are separated into three categories: Earn Miles, Use Miles and Highlights. The start and end date is included underneath each promotion title, along with a brief description and a link to more information.
A link to the Terms & Conditions can be found in tiny lettering at the very bottom of the screen, where you’ll also find a link to the FAQ and Contacts if you need to send an email or letter to the service center.
While we like the award calendar where you can search for awards within a seven-day window, the only flights searchable online are awards on TAP. Missing mileage requests for flights on TAP or partner airlines can be made online. Overall, this is a functional and practical website for members of TAP Victoria.